Booking Policies

To ensure we reserve and prepare your experience, the following deposits and policies apply:

Appointment Cancellation Policy

• We value your time and ours. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
• Cancellations made with less than 24 hours’ notice will incur a 50% charge of the scheduled service price.
• No-shows will be charged the full service price.
• A deposit of 80% of the service cost is collected at the time of booking. Deposits are non-refundable but may be applied toward a rescheduled appointment if proper notice is given.
• Thank you for respecting our policies and helping us serve all guests with care and efficiency.

Appointments

• We do not accept walk-ins. Services are available by appointment only.
• We reserve the right to decline service if safety or respect is compromised.

Services

• All service sales are final.
• We do not offer refunds for completed services.
  

Deposits

• A deposit is required to reserve certain services.
• All deposits are non-refundable and will be applied toward your total service cost at checkout.

Packages & Prepaid Services

• Packages and prepaid services are non-refundable but may be transferred to another person.
  
• If you relocate or cannot use your package for medical reasons, spa credit may be issued with documentation.

Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash unless required by law.
  
• They may be used for any service unless otherwise noted.
  

Cancellations & No-Shows

• We value your time and ours. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
• Cancellations made with less than 24 hours’ notice will incur a 50% charge of the scheduled service price.
• No-shows will be charged the full service price.
• A deposit of 80% of the service cost is collected at the time of booking. Deposits are non-refundable but may be applied toward a rescheduled appointment if proper notice is given.
• Thank you for respecting our policies and helping us serve all guests with care and efficiency.